FAQ

Below are some of the questions frequently asked by our customers.
If your question cannot be answered here, pleaes don't hesitate to contact us directly.

Technical

• The chiller can not cool down the water temperature, what do I do?
• My chiller is leaking water, what do I do?

Control Panel

• My chiller is reading a temperature differeant than my tank\'s thermometer. How do I set the chiller\'s thermometer to match the tank thermometer?
• The control pannel does not light up, what do I do?
• My control panel seems to have lost its settings, what do I do?
• On my control pannel is blinking AL, what does it mean?
• On my control pannel is blinking AL2, what does it mean?
• On my control pannel is blinking E1, what does it mean?
• On my control pannel is blinking E2, what does it mean?

Installation & Storing

• Which is the proper installation for a chiller?
• Which is the proper technique for storing a chiller?
• Can I use my chiller outdoors?
• Are there advantages to using a larger (more powerful) chiller than recommended for my tank size?

General

• Can I upgrade my TR chiller with UV-C kit and Heater kit?